North Texas Research Forum 2025
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Division
North Texas
Hospital
Medical City Fort Worth
Specialty
Family Medicine
Document Type
Poster
Publication Date
2025
Keywords
patient satisfaction, outpatient procedure, aftercare
Disciplines
Family Medicine | Medicine and Health Sciences | Quality Improvement
Abstract
This quality improvement project aimed to create a patient pamphlet for the Osteopathic Manipulative Medicine (OMM) clinic at the University of North Texas Health Science Center. The pamphlet provides important post-procedure information for patients who undergo treatments like joint injections, platelet-rich plasma therapy, prolotherapy, hydrodissection, botulinum toxin injection, and nerve blocks. These procedures can lead to potential side effects, some of which patients may not be aware of. To address this, the pamphlet includes information on common symptoms, their causes, recommended next steps, and guidance on when to contact the OMM clinic or visit the Emergency Department. The pamphlet was developed based on a literature review examining the side effects of various procedures like joint injections, nerve blocks, and orthobiologic treatments. It is currently awaiting final approval. Once approved, the pamphlet will be distributed to patients who undergo procedures at the OMM clinic for 30 days. During this time, clinic staff will track which patients receive the pamphlet. After the 30-day period, patients who received the pamphlet will be contacted by phone to evaluate its effectiveness and their level of satisfaction. A satisfaction survey will be created, consisting of 10 to 15 questions using a 0 to 10 scale to measure the pamphlet’s accuracy, simplicity, and helpfulness. The survey will also compare patients' post-procedure satisfaction before and after receiving the pamphlet. Patient data will be anonymized and coded to prevent bias in the survey results. The survey results will be statistically analyzed to determine whether the pamphlet has led to significant improvements in patient satisfaction. Based on these findings, a decision will be made about whether the pamphlet should be implemented as a permanent resource for the OMM clinic.
Original Publisher
HCA Healthcare Graduate Medical Education
Recommended Citation
Rashik, Mohammad; Aston, James; and Surve, Sajid, "Assessment of Patient Satisfaction Through the Introduction of a Post-Procedure Pamphlet in an Outpatient Clinic" (2025). North Texas Research Forum 2025. 31.
https://scholarlycommons.hcahealthcare.com/northtexas2025/31