Title

The Emergency Department Patient Experience: In Their Own Words.

Division

North Florida

Hospital

Ocala Regional Medical Center

Document Type

Manuscript

Publication Date

5-20-2022

Keywords

Press Ganey, emergency department scripting, emergency medicine, patient experience

Disciplines

Emergency Medicine | Health and Medical Administration

Abstract

In this paper, the authors review the verbatim comments from patients' post-emergency department discharge survey results and highlight the impact that doctors and nurses have on the patient's experience. This paper also explores the benefits of delivering a positive experience on patients, clinicians, and healthcare systems. Many interventions that have worked are simple to implement and do not tend to require significant capital investment while having the potential of improving emergency department encounters for all those involved. There are always limitations, selection biases, and issues with generalizability in reviewing retrospective and subjective survey response data.

Publisher or Conference

Journal of Patient Experience

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