Cross-Sectional Analysis of Online Patient Reviews of Fertility Care Providers
infertility, patient reviews, physician ratings, mandated insurance
Female Urogenital Diseases and Pregnancy Complications | Male Urogenital Diseases | Obstetrics and Gynecology | Other Medicine and Health Sciences
To observe the effects of practice type, location and mandated insurance coverage on infertility physician online reviews by patients.
Retrospective cohort study
Patient online reviews of fertility specialists between 2016-2019
Main Outcome Measures
The analysis consisted of the average rating out of 5 for each physician published on Vitals, RateMD, and Healthgrades.
Data was collected on 1,097 specialists. For physicians practicing in states with vs. without mandated insurance coverage, they received an average rating of 4.093 vs. 4.076, respectively (p = 0.762). The average rating was 3.964 for physicians affiliated with a university or hospital vs. 4.128 for those working in a private practice (p = 0.011). A significant difference in physician ratings was found between the four regions (p<0.001). It was revealed that physicians who practiced in the South region (4.22+/-0.85, N=354) received significantly higher mean average ratings (p<0.01) than those in the Northeast (3.99+/-0.93, N=327) and Midwest region (3.91+/-1.01, N=175). Physicians practicing in the West region (4.14+/-0.95, N=241) received significantly higher ratings (p<0.05) than those in the Midwest region (3.91+/-1.01, N=175).
The average online patient rating of infertility specialists was found to be significantly higher for physicians working in a private practice compared to those affiliated with a university or hospital system. No significant difference was found between the average rating in states with vs. without mandated insurance coverage for infertility treatment. We propose that qualities other than patient financial responsibility are implicated in the factors used to rate physicians.
Publisher or Conference
Allen R, Agarwal S, Trolice MP, Cross-Sectional Analysis of Online Patient Reviews of Fertility Care Providers, F&S Reports. 2020;. https://doi.org/10.1016/j.xfre.2020.07.004