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Keywords

quality improvement; medical overuse; hospital emergency service/statistics & numerical data; patients; patient admission; hosptial utilization; frequent ED visits; care alert; care alert program; frequent admissions

Disciplines

Community Health | Community Health and Preventive Medicine | Emergency Medicine | Quality Improvement

Abstract

The Care Alert program is designed to help navigate encounters with patient populations that are high utilizers of emergency department (ED) resources. These populations often have chronic medical conditions, have a poor understanding of their conditions, are unfamiliar with the EDs’ role in the management of these conditions, and commonly lack outpatient resources. The Care Alert program intends to address the needs of this challenging patient population by designing individualized care plans that are approved through a multidisciplinary committee. Data from this study showed a 37% decrease in ED visits and a 47% decrease in hospitalizations during the initial 8 months of implementation.

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